Background-
I have been tasked with composing a document that will guide service desk personnel through troubleshooting ConfigMgr 2012 distributions.
I've tried to find something that a layman can understand, but everything assumes that the user is a ConfigMgr administrator.
I understand the flow from distMgr to pkgXferMgr to policy agent ,but that will likely be lost on a service desk or first level support technician. They will receive a call from a user saying 'hey, software center is telling me that softwareX failed'. The first challenge is how they can determine whether software is a package or application - which will determine whether they need to look at appDiscovery/enforce/IntentEval or ExecMgr.
Before I re-invent the wheel, has someone written up something that walks a non-configMgr saavy user through:
Did the client receive policy
Is the software a package or application
Did content download happen
Did the application/package execute
Diving down, I'd love for them to be able to read into CAS , ContentTransferManager , DataTransferService, (and we have Nomad, but I don't expect the general MS community to have documented this ) - but I worry this is asking too much of them.
Thoughts?
Will
