Hi guys,
Recently I've tried to install Kaspersky security endpoint protection (KES) 8.1.0.1042 latest from 8 version and its failed. The KES its built also with network agent. In some point the sccm agent receive a -1 exit code, I don't understand what mines and I search a lot. On win 7 SCCM report that installation it's failed but Kaspersky runs difrent msi and AV it's installed. I setup SCCM to for -1 code for a soft restart. After re-evaluation SCCM find Kaspersky installed and everything its fine.
On XP 32/64 the process its same just after -1 exit code also Kaspersky its stopped and nothing happens any more. The bad point it's if I run setup.exe /s from sccmcache its fine for all OS's. So I guess that the problem its how sccm agent handle the setup process.
The exe file its generate by KSC (kaspersky security center console) for a standalone installation. Logs:
$klnagent.log
=== Verbose logging started: 08/04/2015 11:16:11 Build type: SHIP UNICODE 3.01.4000.3959 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (FC:A8) [11:16:12:315]: Resetting cached policy values
MSI (c) (FC:A8) [11:16:12:315]: Machine policy value 'Debug' is 0
MSI (c) (FC:A8) [11:16:12:315]: ******* RunEngine:
******* Product: C:\WINDOWS\system32\config\SYSTEM~1\LOCALS~1\Temp\{0873C~1\pkg_1\exec\Kaspersky Network Agent.msi
******* Action:
******* CommandLine: **********
MSI (c) (FC:A8) [11:16:12:315]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (FC:A8) [11:16:12:593]: Grabbed execution mutex.
MSI (c) (FC:A8) [11:16:13:472]: Cloaking enabled.
MSI (c) (FC:A8) [11:16:13:472]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (FC:A8) [11:16:13:580]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C0:74) [11:16:14:505]: Grabbed execution mutex.
MSI (s) (C0:28) [11:16:14:552]: Resetting cached policy values
MSI (s) (C0:28) [11:16:14:552]: Machine policy value 'Debug' is 0
MSI (s) (C0:28) [11:16:14:552]: ******* RunEngine:
******* Product: C:\WINDOWS\system32\config\SYSTEM~1\LOCALS~1\Temp\{0873C~1\pkg_1\exec\Kaspersky Network Agent.msi
******* Action:
******* CommandLine: **********
MSI (s) (C0:28) [11:16:14:567]: Note: 1: 2203 2: C:\WINDOWS\system32\config\SYSTEM~1\LOCALS~1\Temp\{0873C~1\pkg_1\exec\Kaspersky Network Agent.msi 3: -2147287037
MSI (s) (C0:28) [11:16:14:582]: MainEngineThread is returning 3
MSI (c) (FC:A8) [11:16:14:598]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (FC:A8) [11:16:14:598]: MainEngineThread is returning 3
=== Verbose logging stopped: 08/04/2015 11:16:14 ===
$klnagent-setup.log
============================================================================
===== Trace Log File. Pid=2332 (0x91C). Started - 08.04.2015 11:16:10.295. =====
==================== Timestamp - May 20 2013 13:20:57. =================
============================================================================
System: 'Microsoft Windows NT', Version: '5.2, 3790, Service Pack 2', Locale: 'English_Ireland.1252'
08.04.2015 11:16:10.295 0000091C.000008F8 L4 SETUP: CmdLine=/s /norestart RI_ID=2f5092af-e6e3-4924-a327-744b5dd773fe
08.04.2015 11:16:10.295 0000091C.000008F8 L1 SETUP: CInstaller::Initialize().
08.04.2015 11:16:10.295 0000091C.000008F8 L3 KLSTD: KLSTD_CreateDirectory('C:\WINDOWS\Temp\klnagent-2015-04-08-11-16-10\', 1)
08.04.2015 11:16:10.295 0000091C.000008F8 L4 SETUP: Starting CInstaller::PreInstall...
08.04.2015 11:16:10.295 0000091C.000008F8 L4 SETUP: ...CInstaller::PreInstall took 0.024311 ms (User: 0 ms, Kernel: 0 ms, FullLoad: 0 %)
08.04.2015 11:16:10.295 0000091C.000008F8 L4 SETUP: Starting CInstaller::Install...
08.04.2015 11:16:10.295 0000091C.000008F8 L3 INSTALL_UTILS: LaunchAppGetExitCode: wstrCmdLine = "msiexec" /i "C:\WINDOWS\system32\config\SYSTEM~1\LOCALS~1\Temp\{0873C~1\pkg_1\exec\Kaspersky Network Agent.msi" /qn /l*v "C:\WINDOWS\Temp\$klnagent-2015-04-08-11-16-10.log"
REBOOT=ReallySuppress RESULTFILE="C:\WINDOWS\Temp\klnagent-2015-04-08-11-16-10\aba0c774-3109-41b2-9d5f-e924c18a83c8" TEMP_FOLDER="C:\WINDOWS\Temp\klnagent-2015-04-08-11-16-10\" SSINSTALL="C:\WINDOWS\Temp\klnagent-2015-04-08-11-16-10\ss_install.xml"
RI_ID=2f5092af-e6e3-4924-a327-744b5dd773fe REINSTALL=ALL REINSTALLMODE=voums, wstrCurrentDir = , nShowWindow = 1, dwWaitTimeout = 4294967295
08.04.2015 11:16:14.752 0000091C.000008F8 L1 SETUP: CInstaller::Install = 1619
08.04.2015 11:16:14.752 0000091C.000008F8 L4 SETUP: ...CInstaller::Install took 4521.204738 ms (User: 0 ms, Kernel: 0 ms, FullLoad: 0 %)
08.04.2015 11:16:14.752 0000091C.000008F8 L4 SETUP: ResultCode=1619
============================================================================
========== Trace Log File. Pid=2332 (0x91C). Closed - 08.04.2015 11:16:14.752 ============
============================================================================
sccm appenforce.log
+++ Starting Install enforcement for App DT "Kaspersky" ApplicationDeliveryType - ScopeId_E1EE1955-1F96-4BCC-B20C-7F63C6B2C8C6/DeploymentType_e624ddd4-99b0-4616-8fe0-d85b837b0bb6, Revision - 11, ContentPath - C:\WINDOWS\ccmcache\1,
Execution Context - System AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
A user is logged on to the system. AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
Performing detection of app deployment type Kaspersky(ScopeId_E1EE1955-1F96-4BCC-B20C-7F63C6B2C8C6/DeploymentType_e624ddd4-99b0-4616-8fe0-d85b837b0bb6, revision 11) for system. AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
+++ Application not discovered. [AppDT Id: ScopeId_E1EE1955-1F96-4BCC-B20C-7F63C6B2C8C6/DeploymentType_e624ddd4-99b0-4616-8fe0-d85b837b0bb6, Revision: 11] AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
App enforcement environment:
Context: Machine
Command line: setup.exe /s
Allow user interaction: No
UI mode: 1
User token: null
Session Id: 0
Content path: C:\WINDOWS\ccmcache\1
Working directory: AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
Prepared working directory: C:\WINDOWS\ccmcache\1 AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
Prepared command line: "C:\WINDOWS\ccmcache\1\setup.exe" /s AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
Executing Command line: "C:\WINDOWS\ccmcache\1\setup.exe" /s with user context AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
Working directory C:\WINDOWS\ccmcache\1 AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
Post install behavior is BasedOnExitCode AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
Waiting for process 1472 to finish. Timeout = 120 minutes. AppEnforce 08/04/2015 16:33:39 752 (0x02F0)
Process 1472 terminated with exitcode: 4294967295 AppEnforce 08/04/2015 16:39:35 752 (0x02F0)
Looking for exit code -1 in exit codes table... AppEnforce 08/04/2015 16:39:35 752 (0x02F0)
Matched exit code 4294967295 to a PendingSoftReboot entry in exit codes table. AppEnforce 08/04/2015 16:39:35 752 (0x02F0)
++++++ App enforcement completed (355 seconds) for App DT "Kaspersky" [ScopeId_E1EE1955-1F96-4BCC-B20C-7F63C6B2C8C6/DeploymentType_e624ddd4-99b0-4616-8fe0-d85b837b0bb6], Revision: 11, User SID: ] ++++++ AppEnforce 08/04/2015
16:39:35 752 (0x02F0)
* for -1 exit code I associate soft reboot in app settings so now windows 7 continue the installation without sccm agent